In modern networks, finding the root cause is the hard part - not fixing it.
When a KPI drops or capacity goes missing, the answer is buried across many data sources, and the engineers who can piece it together are scarce and stretched. So problems get patched instead of solved - and they come back.
Our RCA Coworker changes that. It is an autonomous agent that gets to the actual root cause of network issues, and, grounded in our Digital Twin, it can go deeper than a chatbot ever could.
What the RCA Coworker does
It runs the whole case, not just a piece of it:
Runs root cause analysis end to end. It works on its own, forming and testing hypotheses across domains, until it reaches the actual cause - not a symptom.
Reaches into the Digital Twin when it needs more depth. When the data on hand is not enough, it calls on our geospatial Digital Twin over MCP - rebuilding and studying the affected area, and simulating changes to confirm what is really going on.
Builds a decision graph you can cross-check. Every hypothesis, action, and piece of evidence is laid out in an auditable research graph. You see exactly how it reached its conclusion.
Closes the loop. It does not stop at the diagnosis - it can apply the recommended fix, with your approval and a human in control. You set the level of autonomy, from a copilot that suggests to an agent that acts.
Two ways to put it to work
Use the RCA Coworker as an extra pair of expert hands alongside your engineers, or as an agent that runs the whole case on its own. You decide how much it does, and you stay in control of what gets applied to the live network.
No black box
Most AI tools give you an answer and ask you to trust it. The RCA Coworker gives you the answer and the reasoning behind it, grounded in a TM Forum-recognized Digital Twin trained on real network data. That is the difference between an LLM wrapper and a coworker you can actually rely on.
See it in action
Want to see how the RCA Coworker would get to the bottom of an issue in a network like yours? Explore Telco AI or book a demo.
